All Products sold have a babymoon KW tag and a designer swing ticket attached to them. Please ensure that the products have both tagged attached when returned.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Product returned under your right of cancellation will not be accepted for a refund if any of the tags are removed or have been tampered with. Product must be returned in perfect condition, unworn, unwashed, undamaged and unused and with all the original packaging. Only Product that is deemed as faulty with the tags will be returnable and considered acceptable for a refund. It is your responsibility to check that the product is as described prior to removing the tags. If you return Product in accordance with our terms of Cancellation within 14 days of delivery then you will be entitled to a full refund.
We will determine in our sole judgement whether the damage is as a result of normal wear and tear or some other reason. We have the right to refuse a refund or exchange if the products are not returned in a saleable condition or are damaged.
Please note that we can only collect returns from the same country to which you order was delivered. Within 14 days of our receipt of the returned items, if the item complies with our returns policy then you will receive a refund for the price of the product when purchased by your original payment method.
International purchasers should note that customs duties and sales taxes are non-refundable.